A hotline has been launched by the Public Utilities Commission of Sri Lanka (PUCSL) electricity sector regulator to address and resolve the electricity complaints online, and request the public and other stakeholders to use online and social media platforms to connect with officials without visiting the officials in premises.
“Public Utilities Commission of Sri Lanka being the regulator of electricity sector, accept consumer grievances
and complaints of the electricity consumer and now we are looking at more contactless ways to resolve consumer issues using a hotline and social media platforms such as WhatsApp, Viber and IMO, or Short Message Service (SMS) or voice call,” Janaka Ratnayake, Chairman of Public Utilities Commission of Sri Lanka said.
“We expect to expedite and maximize our services to the consumers and other stakeholders through this method allowing all the stakeholders to connect with us anytime.” Ratnayake added.
The consumers can now get connected to PUCSL via its hotline 0775 687 387 and the same number is available for WhatsApp, Viber and IMO.
Consumers are requested to submit a written complaint by taking a photo of the written complaint and uploading it via social media platforms or as a typed message.
To provide better service within a short period, consumers are kindly advised to mention the Name & the address, Contact Telephone number & an email address (if available), Electricity Account Number, Description of the complaint, Relevant attachments (if available).
With the submission of the complaint, the consumer will receive a reference number to follow up with the inquiry and if any issue arises while filing the complaint, the consumer can contact an official on the same number.
Additional to this service, the public and other stakeholders can connect with PUCSL by calling 0112392607 or 0112392608 and info@pucsl.gov.lk or customers@pucsl.gov.lk or www.facebook.com/pucsl